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This case study is not about a design project. It’s about the work I’ve taken on to strengthen the way my UX team works. I was hired as user experience designer employee #2 at my company. Shortly thereafter we hired another designer to complete our team of 3. Our senior designer recently prompted us to consider areas we would like to dive into in order to strengthen our process.

I immediately thought of a key point from reading Just Enough Research, by Erika Hall.

I recently had a lull in feature work and an opportunity to

Questions I wanted to find out

Context of project

“The ultimate success of a product or service depends on how well it fits into everything else the organization is doing and how well the organization can and will support it.”

— Just Enough Research by Erika Hall, UX Researcher

Internal Interview Initiative
Internal interviews purpose

Came from reading just enough research and having time to look at UX maturity
Based on goals we set as a team was able to take lead on this project
Project scope
Project approval

Survey sample
Questions sample

Considering bias, making answers anonymous to get best data

Next steps

Affinity map/analysis

Action items and report